Refund policy

Effective Date: March 14, 2025

1. Overview

This Refund & Returns Policy applies to all purchases made directly through TAKENYA’s website. It outlines the eligibility criteria and process for returns, refunds, exchanges, and replacements. By purchasing products from our site, you agree to the terms below.

2. Return Window & Refund Eligibility

  • 30-Day Refund Period: You may request a refund for eligible products within 30 days of the purchase date.

  • Repairs/Replacements (Within 90 Days): For manufacturing defects, you can request a repair or replacement at any point within 90 days of purchase by contacting shipping@takenyausa.com.

  • No Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

2.1 EU 14-Day Cooling Off Period (If Applicable)

  • If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

  • Items must be in the same condition you received them (unworn or unused, with tags, in original packaging) and accompanied by a receipt or proof of purchase.

3. Non-Refundable & Final Sale Items

  • Digital Goods, Clearance & Final Sale: These items are not eligible for returns, refunds, or exchanges.

  • Custom or Personalized Products (including Auction Art Pieces or special-order items): These are typically non-refundable unless defective or damaged upon arrival.

  • Gift Cards: Returns and refunds are not applicable to gift cards.

  • Cause-Related Items (if applicable): For promotions where a percentage of the sale is donated to charity, the donated portion may be ineligible for refund if already transferred to the nonprofit organization.

4. Return Shipping Costs & Restocking Fees

  • Buyer’s Remorse / Incorrect Order: You are responsible for return shipping costs and may incur a restocking fee of up to 20%.

  • Defective or Damaged Items (Manufacturer’s Fault): We will provide a prepaid return label and waive restocking fees once we verify the defect or damage is on our end.

  • Shipping Upgrades: If you chose expedited shipping, those fees are non-refundable unless required by law.

5. Refund Processing

  • Original Payment Method: Refunds issue back to the payment method used at checkout after we receive and inspect the returned product.

  • Partial Refunds: A partial refund may apply if items are returned missing accessories, show signs of use, or otherwise lack “like-new” condition.

  • Processing Timeline: Please allow 7–10 business days after we receive your return to complete our inspection and process your refund. Your bank may take an additional 2–5 business days to post the credit.

  • Refund Not Received: If more than 15 business days have passed since we approved your return and you still haven’t seen the refund, please contact us at shipping@takenyausa.com.

6. Exchanges & Replacements

  • Changing Your Mind: The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a new purchase for the replacement item. Alternatively, we can process a direct exchange, but it may involve additional processing time.

  • Defective or Damaged Items: If your product arrives defective or sustains damage due to manufacturing issues, you can request an exchange or replacement within 90 days. TAKENYA covers shipping costs only if the defect or damage is verified to be our fault.

  • Out-of-Stock: If your desired replacement is unavailable, we may issue a refund or store credit instead.

7. Affiliate & Influencer Sales

  • Standard return procedures apply to items purchased through affiliates or influencers. Any related affiliate commissions may be reversed if a refund is issued. See our Affiliate Agreement for details.

8. International Returns (If Applicable)

  • Return Shipping Costs: For orders shipped outside the United States, you must cover any return shipping costs, customs duties, or fees. These amounts are non-refundable.

  • Extended Timelines: Customs clearance or international transit times can delay both the return shipment and any resulting refund/exchange.

  • Please review our Shipping Policies for more information.

9. Return Process (Step-by-Step)

  • Contact Support: Email shipping@takenyausa.com within the appropriate timeframe. Provide your order number, photos (if defect/damage), and the reason for the return/exchange request.

  • Approval & Instructions: We will review your request, provide a return authorization, and a shipping label if applicable.

  • Pack & Ship Securely: Place items in sturdy, protective packaging, including any original accessories or manuals. We recommend trackable shipping service or shipping insurance. TAKENYA is not responsible for returns lost or damaged in transit.

  • Inspection: Once we receive your return, we’ll inspect the item to confirm eligibility for a refund, exchange, or repair.

  • Finalization: If approved, we’ll process your refund or ship the exchange promptly. You will receive an email confirmation when the process is complete.

10. Exceptions & Special Cases

  • Normal Wear & Tear: Damage resulting from normal use, misuse, or neglect is not covered.

  • Extended Warranties: We do not offer extended warranties; the coverage outlined in this policy is final.

  • Wholesale or Bulk Orders: Separate return terms may apply to wholesale transactions. Refer to your Wholesale Buyer Agreement or invoice terms for details.

11. Disputes & Jurisdiction

  • Policy Scope: We reserve the right to consider each request on a case-by-case basis. In certain situations, we may grant a one-time courtesy return/refund outside these guidelines at our sole discretion.

  • Dispute Resolution & Jurisdiction: Any dispute arising under this policy will be handled in accordance with our Terms of Service, governed by the laws of Alaska.

12. Contact Information

For questions about returns, exchanges, or refunds, please contact:

TAKENYA
 P.O. Box 10145
 Fairbanks, Alaska 99710
 United States
 Email: shipping@takenyausa.com

By purchasing products from our website, you acknowledge that you have read and agree to this Refund & Returns Policy.