Shipping policy

1. Overview

This Shipping Policy explains how and where TAKENYA ships orders, provides estimated timeframes, and details what to do if you encounter delivery issues. By placing an order through our site, you agree to the terms outlined below.

2. Processing Times

  • Order Processing: We typically process orders within 1–3 business days (excluding weekends and major holidays).
  • Peak Periods: During sales events, holiday seasons, or other unforeseen circumstances, processing may take slightly longer.

3. Shipping Methods & Carriers

  • Primary Carrier: We primarily ship via USPS. However, we may select alternate carriers (e.g., UPS, FedEx, DHL) based on order specifications, pricing, and destination.
  • Shipping Speed: You may choose from the speeds offered at checkout when available. If you need a specific delivery date or special arrangements, please contact our shipping department at shipping@takenyausa.com for additional instructions on upgrading or changing your shipping details.
    • These accommodations depend on inventory availability, carrier availability, and potential import inspections, and may incur extra shipping charges. Such charges must be paid (usually by invoice) before your shipment is transferred to the carrier.

4. Shipping Costs & Rates

  • Calculation: Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
  • Free Shipping Threshold (if applicable): If we offer free shipping above a certain order total, it will be displayed at checkout.

5. Tracking & Delivery

  • Tracking Number: Once your order ships, you will receive an email containing a tracking number.
  • Delivery Times: Transit times vary by carrier and location. All estimates are approximations—not guarantees—as delays may occur due to weather, customs, or carrier volume.
  • Signature Requirements (Optional): For certain high-value products or auction pieces, we may require a signature upon delivery. If this applies to your order, we will notify you via email before shipment. Failure to sign for the package may result in re-delivery charges or a return to sender at your expense.

6. P.O. Boxes

  • We do ship to P.O. Boxes, but please note that the carrier’s final delivery or pickup conditions may differ from standard street addresses.
  • No Liability for Carrier Issues: We cannot be held responsible for any carrier, delivery, or pickup issues that arise from shipping to a P.O. Box. If problems occur, please contact the carrier directly for resolution.

7. Multiple Shipments

  • In some cases, your order may ship in multiple boxes or from different locations if items are out of stock in one warehouse or customizations require separate handling.
  • If this occurs, you will receive tracking information for each shipment. Delivery times for multiple shipments may vary.

8. Wholesale Orders

  • Custom Invoicing: Wholesale orders have custom shipping calculations and may include additional handling or freight arrangements based on product quantity and size.
  • Reference Agreement: Wholesale buyers should consult their Wholesale Buyer Agreement for detailed shipping policies, invoicing procedures, and other terms that may apply.

9. International Shipping (If Applicable)

  • Availability: We may ship to select international locations. If your country is not shown at checkout, please email us at shipping@takenyausa.com for possible alternatives.
  • Import Duties & Taxes: Recipients are responsible for any customs duties, taxes, or fees imposed by their local authorities.
  • Extended Delays: Customs clearance may delay delivery beyond our initial estimates.

10. Lost, Stolen, or Damaged Packages

  • In-Transit Issues: Once your order is handed off to the carrier, we are not liable for delays, losses, or damages during transit, except as required by law.
  • Carrier Resolution: If you believe your package was lost, stolen, or damaged in transit, contact the carrier first using the tracking information provided.
  • Further Assistance: If additional help is needed after contacting the carrier, email us at shipping@takenyausa.com and CC our support team at info@takenyausa.com, providing your order details and the carrier’s response.

11. Incorrect Addresses & Delivery Attempts

  • Address Confirmation: You are responsible for providing the correct shipping address. Orders returned due to an incorrect address can be reshipped at your expense or partially refunded at our discretion (minus shipping fees).
  • Delivery Attempts: If the carrier cannot deliver after multiple attempts and the package is returned to us, we will contact you to discuss reshipment options. Additional shipping costs may apply.

12. Force Majeure & Unforeseen Delays

We are not liable for shipping delays caused by events beyond our control, such as natural disasters, strikes, pandemics, or government actions. These circumstances may extend typical shipping estimates.

13. Contact Information

For any shipping-related questions or concerns, please contact:

TAKENYA
P.O. Box 10145
Fairbanks, Alaska 99710,
United States
Email: shipping@takenyausa.com

By placing an order on our website, you acknowledge that you have read and agree to this Shipping Policy. For wholesale-specific orders, please consult your Wholesale Buyer Agreement for further details.